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About the company

Universal Forwarder is a nationwide logistics operator with an annual cargo volume of more than 17 million tonnes. The company is part of PORT ONE GROUP.

Our clients are the leading metallurgical, ore-mining, grain, chemical, machine-building enterprises operating in Russian and global markets.

Our main services are intra-port forwarding services, ship agency services for the seagoing and inland vessels, arrangement of container traffic, chartering of the fleet for industrial goods

We can carry out logistics projects of any complexity: from consulting services to intermodal transportation for door-to-door cargo delivery.

Our headquarters is based in Moscow, with regional divisions operating in St. Petersburg, Tuapse, Ust-Luga, Yekaterinburg.

The Company has been active in the logistics services market since 2010. Universal Forwarder employs 160 specialists, a team of high professionals competent in the transport industry.

PORT ONE GROUP

PORT ONE (PORT ONE Group) is a group of leading stevedoring and logistics companies in Russia.

PORT ONE Group includes: PORT ONE Company, "Transportation Assets Management", "Sea Port of St. Petersburg", "Container Terminal St. Petersburg", "Universal Handling Company", "Tuapse Commercial Sea Port", "Universal Forwarder", "Marine Recruiting Agency" and Telecommunication Company "Convey Plus".

Specialized and universal stevedoring companies of PORT ONE Group are capable of handling a broad range of cargo, including containers, Ro-Ro, liquid bulk and dry bulk cargo, general and out-of-gauge (OOG) cargo.

PORT ONE Group’s official website: https://port.one

Associate member of FIATA

Universal Forwarder is a member of the Russian Association of Freight Forwarding and Logistics Organizations (ARE), which is also a member of the International Federation of Freight Forwarders Associations (FIATA).

If necessary and at the request of our client, we have the right to use unified forwarding documents issued on FIATA forms (B/L and waybills, FCR and FCT certificates, etc.), as well as other shipping documents based on FIATA standard documents.

Certificate of membership
.pdf, 0,3 Мб

MEMBER OF THE NATIONAL ASSOCIATION OF MARINE AGENTS

Universal Forwarder is a member of the National Association of Marine Agents (NAMA), which is also a member of the Federation of National Associations of Shipbrokers and Agents (FONASBA).

The Association unites Russian maritime agencies servicing vessels in all sea basins of the Russian Federation. The participation of Universal Forwarder in NAMA confirms the compliance of the activities of our agency divisions with the internal standards and rules of the Association.

Forwarder's liability insurance

Clients of Universal Forwarder LLC can be sure that in the event of unusual situations during transportation (damage, loss of cargo), their property interests will be protected. Our forwarder's civil liability is insured by the largest domestic insurance company.

Insurance covers the risks of damage to cargo and containers (including refrigerated containers) transported by all modes of transport - water, rail, road, air.

The insurance contract guarantees reimbursement of funds for the services of organizing the transportation of all types of cargo, including dangerous, heavy or oversized cargo.

LIABILITY LIMIT: 10 000 000 RUB
INSURANCE PERIOD: 18.12.2024 – 17.12.2025
INSURED RISKS: • Responsibility for destruction, loss, damage (spoilage) of cargo;
• Civil liability to third parties;
• Civil liability to the owner of the container, as well as other transportation equipment.

Certified Quality Management System (QMS)

The quality management system of LLC Universal Forwarder is certified according to GOST R ISO 9001-2015 (ISO 9001-2011).

Our customers and suppliers can be sure that we build the internal processes for the provision of services, control and audit of their quality in full compliance with the requirements of the world standard.

Records of compliance of the company's QMS with the GOST R ISO 9001-2015 (ISO 9001-2011) standard are entered in the registers "Alpha Register" and DeutscheManagement Systeme.